Retail Parts Advisor

1 week ago


La Puente, California, United States O'Reilly Auto Parts Full time

Compensation Overview:

$22.00 per hour

The Parts Specialist plays a crucial role in delivering exceptional service to both retail and installer clients. This position is essential in assisting store management with various assigned responsibilities.

KEY RESPONSIBILITIES

  • Adhere to and advocate for all company customer service initiatives, including Hi-5, Low Price Guarantee, and Rock the Call.
  • Warmly welcome retail customers and assist them in selecting products that meet their needs.
  • Support managers and installer service specialists in providing excellent service to professional clients as directed.
  • Complete all required training relevant to the position.
  • Deliver outstanding service to customers over the phone by following company protocols, accurately identifying parts, quoting prices, and suggesting premium and related products.
  • Maintain and secure the cash register, process transactions accurately, and manage cash and checks responsibly.
  • Handle exchanges and returns in a friendly manner, adhering to company policies.
  • Address customer complaints with a positive attitude and resolve issues effectively.
  • Assist in daily operational tasks, including inventory management, stocking, and maintaining store cleanliness.
  • Prepare merchandise returns for shipment to the distribution center and assist with inventory counts.
  • Operate store equipment after completing necessary training and meeting company standards.
  • Provide in-store services for customers, such as testing batteries and replacing parts, where permitted by law.
  • Occasionally drive a delivery vehicle as needed, ensuring compliance with company driving eligibility requirements.
  • Perform additional duties as assigned.

SKILLS AND QUALIFICATIONS

Required:

  • Ability to quickly match alphanumeric sequences.
  • Exceptional customer service skills with a friendly and professional demeanor.
  • Capability to multitask effectively, managing customer interactions both in-store and over the phone.

Preferred:

  • Familiarity with automotive parts and sales processes.
  • ASE certification.

O'Reilly Auto Parts is committed to fostering growth and stability within its workforce. The company promotes a culture of internal advancement, encouraging employees to develop their careers alongside the organization.

COMPENSATION PACKAGE INCLUDES:

  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions from day one.
  • Medical, dental, and vision insurance with optional flexible spending accounts.
  • Health and wellbeing programs for team members.
  • Tuition assistance programs.
  • Opportunities for career advancement.


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