Retail Parts Advisor
1 week ago
Compensation Overview:
$22.00 per hour
The Parts Specialist plays a crucial role in delivering exceptional service to both retail and installer clients. This position is essential in assisting store management with various assigned responsibilities.
KEY RESPONSIBILITIES
- Adhere to and advocate for all company customer service initiatives, including Hi-5, Low Price Guarantee, and Rock the Call.
- Warmly welcome retail customers and assist them in selecting products that meet their needs.
- Support managers and installer service specialists in providing excellent service to professional clients as directed.
- Complete all required training relevant to the position.
- Deliver outstanding service to customers over the phone by following company protocols, accurately identifying parts, quoting prices, and suggesting premium and related products.
- Maintain and secure the cash register, process transactions accurately, and manage cash and checks responsibly.
- Handle exchanges and returns in a friendly manner, adhering to company policies.
- Address customer complaints with a positive attitude and resolve issues effectively.
- Assist in daily operational tasks, including inventory management, stocking, and maintaining store cleanliness.
- Prepare merchandise returns for shipment to the distribution center and assist with inventory counts.
- Operate store equipment after completing necessary training and meeting company standards.
- Provide in-store services for customers, such as testing batteries and replacing parts, where permitted by law.
- Occasionally drive a delivery vehicle as needed, ensuring compliance with company driving eligibility requirements.
- Perform additional duties as assigned.
SKILLS AND QUALIFICATIONS
Required:
- Ability to quickly match alphanumeric sequences.
- Exceptional customer service skills with a friendly and professional demeanor.
- Capability to multitask effectively, managing customer interactions both in-store and over the phone.
Preferred:
- Familiarity with automotive parts and sales processes.
- ASE certification.
O'Reilly Auto Parts is committed to fostering growth and stability within its workforce. The company promotes a culture of internal advancement, encouraging employees to develop their careers alongside the organization.
COMPENSATION PACKAGE INCLUDES:
- Competitive wages and paid time off.
- Stock purchase plan and 401k with employer contributions from day one.
- Medical, dental, and vision insurance with optional flexible spending accounts.
- Health and wellbeing programs for team members.
- Tuition assistance programs.
- Opportunities for career advancement.
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