Customer Service Representative
2 weeks ago
Aon is seeking a highly skilled Customer Service Specialist to join our team in Alpharetta, Georgia. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, initiating benefits, and processing transactions related to debt cancellation programs.
Key Responsibilities- Provide top-notch customer service through inbound calls, ensuring a seamless experience for our clients.
- Initiate benefits and process transactions related to debt cancellation programs.
- Identify and respond efficiently and accurately to customer inquiries and complaints.
- Engage in active listening with customers, confirming or clarifying information and defusing situations as needed.
- Document customer inquiries and actions taken to resolve issues in a clear and concise manner.
- Previous customer service or call center experience.
- Proficiency in Microsoft Office Suite products (Word, Excel, Outlook, etc.).
- Strong communication, empathy, and listening skills.
- Ability to multitask and manage time effectively.
- Clear and concise writing skills.
- Commitment to providing superior customer service.
- Ability to work independently.
- Strong judgment and critical thinking skills.
Aon is a global professional services firm that provides a range of services, including risk management, insurance, and human resources consulting. We are committed to creating a diverse and inclusive workplace where all colleagues feel empowered to be their authentic selves.
We offer a comprehensive benefits package, including a 401(k) savings plan, employee stock purchase plan, medical, dental, and vision insurance, paid time off, and more. We also offer flexible work arrangements and a range of employee development opportunities.
Aon is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment.
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