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Patient Services Specialist

2 months ago

Augusta, Maine, United States InsideHigherEd Full time
Position Overview

Job Title: Dental Clinic Support Coordinator

Employment Type: Full Time

About the Institution

Our institution is a leader in educational innovation and healthcare, dedicated to training future professionals in various fields across multiple campuses. We pride ourselves on fostering an environment that encourages growth, creativity, and excellence in service delivery.

With a commitment to providing quality education and healthcare, we serve a diverse student body and community, aiming to improve the health and well-being of the population.


Role Summary

The Dental Clinic Support Coordinator plays a crucial role in ensuring a seamless experience for patients and providers alike. This position is pivotal in maintaining a welcoming atmosphere and delivering exceptional customer service.

The incumbent will be responsible for:

  • Registering new patients by collecting and verifying personal and insurance information.
  • Coordinating and scheduling appointments to optimize provider availability.
  • Greeting patients and ensuring accurate check-in procedures.
  • Processing payments and managing patient accounts efficiently.
  • Handling incoming inquiries from potential patients regarding services.

Key Responsibilities

Responsibilities include, but are not limited to:

  • Appointment Management: Maintain an organized schedule for providers, ensuring timely patient access and adherence to payment policies.
  • Customer Service Excellence: Uphold high standards of service by warmly welcoming patients and addressing their needs effectively.
  • Administrative Duties: Assist with incoming calls, register patients accurately, and manage follow-up communications.
  • Referral Coordination: Schedule and monitor referrals, ensuring a smooth process for patients.
  • Reporting: Generate necessary reports to track patient care and follow-up actions.

Qualifications

Required:

  • Associate's degree or equivalent experience in a relevant field.
  • Proven experience in a customer service role, preferably in a healthcare setting.

Preferred:

  • Experience in a dental practice.
  • Knowledge of dental terminology and procedures.
  • Fluency in Spanish is a plus.

Skills and Abilities

The ideal candidate will possess:

  • Strong communication and interpersonal skills.
  • Excellent organizational abilities with attention to detail.
  • Proficiency in office software applications.

Work Environment

This position operates in a dynamic healthcare environment, requiring adaptability and a commitment to patient-centered service.


Equal Opportunity Statement

We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace.