Client Experience Director
1 week ago
As a Client Experience Manager at Silver Property Management, Inc., you will be responsible for maintaining an effective balance between leasing apartments, managing resident retention, marketing the product, and handling administrative and financial responsibilities for your community. Your primary goal is to ensure that our residents have an exceptional living experience while consistently achieving high occupancy rates.
The ideal candidate is a proactive, organized professional with strong customer service skills, excellent communication abilities, and a passion to exceed expectations. If you thrive in a fast-paced environment, are skilled in time management and can prioritize tasks efficiently, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Maintain positive customer service and friendly attitude.
- Greets prospective clients, shows property, and performs leasing duties as needed.
- Assists in ensuring property is consistently occupied at 95% or higher.
- Assists with training and provides support/mentorship for sales associates on team.
- Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
Requirements:
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and multitasking skills.
- Strong customer service skills.
- Skilled in time management and the ability to prioritize tasks.
- Excellent critical thinking and problem-solving skills.
- Familiarity with leasing laws and regulations.
- High school diploma or equivalent (bachelor's degree in business, management or real estate preferred).
Physical Requirements / Working Conditions:
Normally works in well-lit, comfortable surroundings. Must be able to concentrate with frequent interruptions. Must be able to walk for up to 75% of the workday. Must be able to bend and stoop and be able to lift and carry up to 25 pounds independently.
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