Customer Service Team Associate

3 days ago


Webster, New Hampshire, United States Planet Fitness - Brighton Full time
Job Overview

Planet Fitness - Brighton is excited to welcome new members to our team

Why consider joining us?

  • Flexible Work Hours
  • Complimentary Gym Membership
  • Opportunities for Rapid Career Growth
  • Supportive Work Atmosphere
  • No High-Pressure Sales Environment
  • Starting Pay at $13.00 per hour

Position Summary

The Customer Service Team Associate plays a crucial role in ensuring a positive experience for our members by delivering exceptional customer service to all individuals visiting our facility.

Key Responsibilities

  • Welcome members, potential members, and guests, ensuring a high standard of customer service.
  • Manage all front desk operations, including:
    • Answering phone calls with a friendly demeanor and assisting with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
  • Assist in updating member accounts as necessary.
  • Address member inquiries and concerns promptly and professionally, escalating issues to management when required.
  • Help maintain the cleanliness and organization of the facility.

Qualifications

  • Previous experience in customer service is preferred.
  • Basic computer skills are necessary.
  • A genuine interest in fitness and health is important.
  • Must possess a positive and energetic attitude.
  • Punctuality and dependability are essential.
  • Exceptional interpersonal skills, capable of engaging positively with members and colleagues.
  • Strong listening abilities, with a knack for empathy and problem-solving.
  • Ability to communicate respectfully and appropriately in all interactions.
  • A high school diploma or GED is required.
  • Applicants must be at least 18 years old.

Physical Requirements

  • Frequent standing and walking throughout the shift.
  • Regular communication in person and over the phone.
  • Occasional lifting of items up to 50 lbs.
  • May encounter hazardous materials during work hours.


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