Customer Service Team Associate
3 days ago
Planet Fitness - Brighton is excited to welcome new members to our team
Why consider joining us?
- Flexible Work Hours
- Complimentary Gym Membership
- Opportunities for Rapid Career Growth
- Supportive Work Atmosphere
- No High-Pressure Sales Environment
- Starting Pay at $13.00 per hour
Position Summary
The Customer Service Team Associate plays a crucial role in ensuring a positive experience for our members by delivering exceptional customer service to all individuals visiting our facility.
Key Responsibilities
- Welcome members, potential members, and guests, ensuring a high standard of customer service.
- Manage all front desk operations, including:
- Answering phone calls with a friendly demeanor and assisting with various inquiries.
- Checking members into the system efficiently.
- Facilitating new member registrations.
- Conducting tours for prospective members.
- Assist in updating member accounts as necessary.
- Address member inquiries and concerns promptly and professionally, escalating issues to management when required.
- Help maintain the cleanliness and organization of the facility.
Qualifications
- Previous experience in customer service is preferred.
- Basic computer skills are necessary.
- A genuine interest in fitness and health is important.
- Must possess a positive and energetic attitude.
- Punctuality and dependability are essential.
- Exceptional interpersonal skills, capable of engaging positively with members and colleagues.
- Strong listening abilities, with a knack for empathy and problem-solving.
- Ability to communicate respectfully and appropriately in all interactions.
- A high school diploma or GED is required.
- Applicants must be at least 18 years old.
Physical Requirements
- Frequent standing and walking throughout the shift.
- Regular communication in person and over the phone.
- Occasional lifting of items up to 50 lbs.
- May encounter hazardous materials during work hours.
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