Customer Service Representative

21 hours ago


Kapolei, Hawaii, United States The Boyd Group Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a CSR. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer experiences and managing working relationships with customers and insurance companies.

Key Responsibilities
  • Execute the WOW plan consistently to ensure high-quality customer service.
  • Schedule appointments for vehicle repair using our repair management system, CCC One, and proper scripting.
  • Retrieve insurance assignments and obtain necessary repair authorization documentation in a timely manner.
  • Prepare RO work packets, including QC checklists, work orders, and parts lists.
  • Record all communication with customers or insurance partners during the repair process using CCC One notes.
  • Confirm car rental information and update CCC One with rental car usage information.
  • Manage ARMS throughout the day to ensure accurate vehicle information.
Requirements
  • High School Diploma or GED.
  • Minimum 1 year experience in a similar role, such as administration assistant.
  • Preferred: 1 year in an auto body or similar work environment with previous customer service experience.
Skills and Abilities
  • Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
  • Strong attention to detail with a high degree of accuracy.
  • Knowledge of general office equipment and basic computer skills, as well as good oral and written communication skills.
Benefits
  • Competitive Pay Plans.
  • Medical, Prescription Drug, Dental & Vision Insurance.
  • 401(k) Retirement Plan with company match.
  • Employer Paid Short-Term Disability & Life Insurance.
  • Paid Vacation & Holidays.
  • Continuing Education Opportunities.

We are an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.



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