Crisis Support Specialist

2 days ago


Rochester, New York, United States East House Full time
Crisis Support Specialist

We are seeking a Crisis Support Specialist to join our team at East House. As a Crisis Support Specialist, you will provide peer support, information, and advocacy to individuals in crisis within a residential living environment.

Key Responsibilities:
  • Assist guests in articulating and achieving their recovery goals.
  • Identify barriers to community integration and provide interventions based on guests' goals.
  • Observe and document guests' progress toward meeting objectives.
Maintaining Safety:
  • Regularly monitor the environment to ensure the safety of guests and the facility.
  • Respond immediately to crises and emergencies in accordance with organizational policies and procedures.
  • Identify and communicate concerns regarding guest statements or behaviors to appropriate program staff.
Coordinated Guest Support:
  • Respond to warm line calls from individuals in crisis.
  • Facilitate timely access to services through check-in and check-out activities.
  • Facilitate groups and activities for guests.
Requirements:
  • High school diploma or GED.
  • Previous experience in a Peer role preferred.
  • Peer Certification preferred (provisional and/or permanent).

East House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.



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