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Insurance Claims and Customer Service Specialist
2 months ago
We are a leading provider of temporary housing solutions to individuals who are displaced from their home due to loss. Our team works closely with insurance companies and policyholders to provide a range of solutions to make this difficult time easier.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Claims Specialist. In this role, you will be responsible for providing superior service to policyholders, insurance adjusters, and landlords, while ensuring that claim expenses are within policy limits.
Key Responsibilities- Customer Service: Serve as the primary point of contact for policyholders and adjusters, providing information and education on the temporary housing process.
- Claims Management: Manage the needs of policyholders, ensuring that claim expenses are within policy limits, and obtain adjuster approvals as needed.
- Issue Resolution: Resolve any customer service issues related to the stay in the hotel or rental property, ensuring prompt and proper resolution of questions, issues, and problems.
- Communication: Manage high-volume email and inbound/outbound telephone calls for claim handling, while documenting activities related to the claim in our computer system.
- Education: High School Diploma or equivalent required.
- Customer Service Experience: Minimum 2 years of customer service experience.
- Interpersonal and Communication Skills: Outstanding interpersonal and communication skills, with excellent verbal and written skills, including proficiency with grammar and phone etiquette.
- Computer Skills: Intermediate computer experience, with proficiency in Microsoft Word, Outlook, and Excel.
- Math Skills: Functional ability and intermediate competency in math.
- Problem-Solving Skills: Strong ability to multitask, with a sense of urgency and deadline-oriented.
- Accuracy and Attention to Detail: Ability to consistently meet and exceed established standards for quality and productivity, with accuracy and attention to detail.
