Technical Support Analyst

7 days ago


Philadelphia, Pennsylvania, United States Tri-Force Consulting Services, Inc. Full time
About the Job

We are looking for a skilled Technical Support Analyst to join our team at Tri-Force Consulting Services, Inc. in Philadelphia, PA.

This is an onsite role with a 12-month duration.

The successful candidate will have a strong background in technical support, customer service, and problem-solving.

The estimated salary for this position is around $60,000-$70,000 per annum, based on industry standards and cost of living in Philadelphia.

Key Responsibilities
  • Provide technical support to customers via various communication channels.
  • Analyze and troubleshoot complex technical issues.
  • Collaborate with internal teams to develop and implement process improvements.
  • Document and maintain accurate records of customer interactions and issue resolutions.
Requirements
  • Minimum 2 years of experience working in a help desk environment.
  • Proven track record of using GroupLink's Everything Helpdesk application.
  • Excellent customer service skills, telephone etiquette, and communication skills.
  • Good analytical and problem-solving skills.


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