Technical Support Analyst

4 days ago


Philadelphia, Pennsylvania, United States Contour Data Solutions Full time
About the Role

We are seeking an experienced Technical Support Analyst to join our team at Contour Data Solutions. As a key member of our support team, you will provide first-line support for clients regarding software, hardware, and systems.

Your primary responsibility will be to respond to end-customer issues through phone, email, remote-in software, and computer chat. You will also troubleshoot technical problems using knowledge of network, servers, and Windows PCs, as well as collaborate with vendors to support customer-specific line-of-business applications, copiers/printers, internet service providers, etc.



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