IT Technical Support Specialist

24 hours ago


Philadelphia, Pennsylvania, United States Amplity Health Full time

Amplity Health, a trusted partner of global healthcare companies, is seeking an IT Technical Support Liaison to join our team. This role offers a competitive salary of approximately $65,000 - $80,000 per year, depending on experience.

About the Role

The IT Technical Support Liaison will serve as the primary interface with client technology teams within a remote Contact Center environment. Key responsibilities include:

  • Serving as the main point of contact and managing technical issues with client technology teams.
  • Providing technical support for call-center users, including hardware and software troubleshooting.
  • Collaborating across CIC/PSC/MI functions to ensure seamless communication and issue resolution.

Requirements include a Bachelor's degree in information technology, computer science, or a related field, along with 3+ years of experience in Salesforce.com support.



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