Account Manager III

2 weeks ago


Downey, California, United States Kaiser Permanente Full time
Job Summary:

We are seeking a highly skilled Account Manager III to join our team at Kaiser Permanente. As a key member of our sales and retention team, you will be responsible for implementing standard and non-standard sales and retention strategies for health insurance and workers' compensation accounts with minimal guidance.

You will utilize opportunities, resources, technology tools, and customer performance data to inform account planning and gain buy-in from senior leaders. Your primary focus will be on building and maintaining relationships with customers, consultants, brokers, and/or channel partners, providing information and working product knowledge, and resolving or escalating concerns.

Key Responsibilities:
  • Builds and maintains relationships with customers, consultants, brokers, and/or channel partners
  • Utilizes opportunities, resources, technology tools, and customer performance data to inform account planning
  • Develops account strategies in alignment with customer goals
  • Collaborates internally and externally to develop account strategy
  • Executes sales and renewals, including administration, negotiations, presentations, rate, product, and benefits
  • Is accountable for Key Performance Indicators (KPIs) to support the sustained growth and competitive position of KP in the market
Requirements:

Bachelor's degree in Marketing, Finance, Business Administration, or related field and minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.

Accident and Health Insurance License (California) within 3 months of hire

Additional Requirements:

Negotiation; Benefits/Services; Benefits/Services Presentations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service

About Kaiser Permanente:

Kaiser Permanente is a leading healthcare organization dedicated to providing high-quality, patient-centered care to our members. We are committed to making a positive impact in the communities we serve and are seeking talented individuals to join our team.


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