High-End Fashion Retail Specialist
6 days ago
We are a luxury fashion company dedicated to providing exceptional customer experiences and promoting sustainable fashion practices.
Job SummaryWe are seeking a highly skilled Luxury Sales and Customer Experience Manager to join our team at our flagship store in New York. As a key member of our sales team, you will be responsible for fostering relationships with customers, driving sales growth, and ensuring operational success.
Key Responsibilities- Expertly close inbound and potential sales opportunities with individual clients and partnerships
- Provide proactive, luxury touch customer service
- Understand and promote the Fashionista Beauty Helpline brand story, philosophy, and lifestyle to customers and the greater public
- Actively build and foster new, long-term, and loyal customer relationships
- Maintain timely and professional customer service across sales channels
- Serve as brand ambassador to foster local and strategic partnerships with businesses and stylists that are brand-elevating and inspire customers to shop
- Plan and host in-store sales appointments and events for VIPs, celebrities, press, fashion influencers, and business professionals, with the collaboration of creative director
- Ensure the store achieves financial targets by monitoring, improving, and reporting on the customer behaviors and sales metrics that drive the business
- Coordinate with Wholesale and Marketing team to host appointments with wholesale buyers, press, and stylists
- Manage overall store operations, including but not limited to cliental follow-up, in-store merchandising, and product inventory
- Manage merchandising of the shop and online store
- Synthesize customer feedback and merchandising guidance for the design and development team
- At least several years of luxury fashion retail experience and high-end customer service, working with customers in a positive, friendly, and equitable manner
- Proven work experience with retail sales in the high-end fashion space, with a passion for fashion and styling
- Experience building client books, upselling, and cross-selling
- Strong Excel skills
- Strong time-management capabilities with the ability to multitask in a detail-oriented manner under tight deadlines
- Availability and flexibility to work days, nights, weekends, and holidays as needed to support the business
- Shopify experience
- Technically savvy with Mac systems
- Familiarity with textiles, knits, and handmade craft
- Spanish speaking and writing
- Knowledge of Ecommerce platforms such as Farfetch
- Marketing experience & creativity
- Klavio and email marketing experience
Hourly rate of $20-$30/hr + commission (DEPENDS ON EXPERIENCE)
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