High-End Fashion Retail Specialist

6 days ago


New York, New York, United States Fashionista Beauty Helpline Full time
About Fashionista Beauty Helpline

We are a luxury fashion company dedicated to providing exceptional customer experiences and promoting sustainable fashion practices.

Job Summary

We are seeking a highly skilled Luxury Sales and Customer Experience Manager to join our team at our flagship store in New York. As a key member of our sales team, you will be responsible for fostering relationships with customers, driving sales growth, and ensuring operational success.

Key Responsibilities
  • Expertly close inbound and potential sales opportunities with individual clients and partnerships
  • Provide proactive, luxury touch customer service
  • Understand and promote the Fashionista Beauty Helpline brand story, philosophy, and lifestyle to customers and the greater public
  • Actively build and foster new, long-term, and loyal customer relationships
  • Maintain timely and professional customer service across sales channels
  • Serve as brand ambassador to foster local and strategic partnerships with businesses and stylists that are brand-elevating and inspire customers to shop
  • Plan and host in-store sales appointments and events for VIPs, celebrities, press, fashion influencers, and business professionals, with the collaboration of creative director
  • Ensure the store achieves financial targets by monitoring, improving, and reporting on the customer behaviors and sales metrics that drive the business
  • Coordinate with Wholesale and Marketing team to host appointments with wholesale buyers, press, and stylists
  • Manage overall store operations, including but not limited to cliental follow-up, in-store merchandising, and product inventory
  • Manage merchandising of the shop and online store
  • Synthesize customer feedback and merchandising guidance for the design and development team
Requirements
  • At least several years of luxury fashion retail experience and high-end customer service, working with customers in a positive, friendly, and equitable manner
  • Proven work experience with retail sales in the high-end fashion space, with a passion for fashion and styling
  • Experience building client books, upselling, and cross-selling
  • Strong Excel skills
  • Strong time-management capabilities with the ability to multitask in a detail-oriented manner under tight deadlines
  • Availability and flexibility to work days, nights, weekends, and holidays as needed to support the business
  • Shopify experience
  • Technically savvy with Mac systems
Bonus Points For
  • Familiarity with textiles, knits, and handmade craft
  • Spanish speaking and writing
  • Knowledge of Ecommerce platforms such as Farfetch
  • Marketing experience & creativity
  • Klavio and email marketing experience

Hourly rate of $20-$30/hr + commission (DEPENDS ON EXPERIENCE)



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