Director of Transportation Management

6 days ago

Greenville, South Carolina, United States WTS International Full time

Job Summary:

The Executive Director of Transit Operations will oversee the administration of transit operations to ensure efficient and safe transportation of passengers. This role will support the development, implementation, and continuous improvement of Safety Management System (SMS) processes and activities.

Key Responsibilities:

  • Administer transit operations to ensure compliance with technical, administrative, regulatory, or professional standards and guidelines.
  • Support the development, implementation, and continuous improvement of SMS processes and activities.
  • Ensure compliance with municipal, state, and federal regulations regarding transit and fleet operations.
  • Coordinate dispatch activities, communication within operations, and assignment of operators to obtain optimum use of facilities, equipment, and personnel.
  • Evaluate services and programs to ensure the highest level of both service and efficiency.
  • Ensure accurate recording of transit and paratransit ridership data, including verification of missed trips, schedule adherence, fare collection, and employee performance.
  • Assist in resolving client and community concerns related to safe and efficient public transportation.
  • Attend all management meetings and run operations meetings.
  • Utilize facility and vehicle camera operational systems for accident, incident, employee injury, customer complaint, criminal, or other investigations.
  • Represent the company to transit stakeholders as well as to applicable federal, state, and local government agencies.
  • Operate transit bus and trolley, as needed.
  • Supervise assigned personnel.
  • Assist in providing information relative to operations during audits.
  • Collect and analyze performance data to prepare reports regarding productivity, current projections, and customer service.
  • Produce reports and provide data for monthly Key Performance Indicators (KPIs).

Requirements:

  • Bachelor's degree in public administration, transportation planning, logistics, business, or a related field.
  • Documented experience may be substituted on a two-for-one basis.
  • Over four (4) years of progressively responsible experience in transportation, logistics, or operations management field to include previous supervisory experience.
  • Must have or obtain Effectively Managing Transit Emergencies and SMS Principles for Transit certificate within one (1) year of hire date.
  • Complete Fundamentals of Bus Collision Investigation training within two (2) years of hire date.
  • Preferred Qualifications: Drug and Alcohol supervisor training, Valid South Carolina Class B Commercial Driver's License (CDL) with passenger endorsement.

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