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Executive Director of Enrollment Services
2 months ago
The Executive Director of Enrollment Services will serve as a key leader at Arizona College of Nursing, working closely with the Executive Director of Academic Operations to drive the college's mission and purpose. This role will be responsible for leading the admissions and financial aid teams to achieve outstanding student service, enrollment growth, and manpower efficiency.
Key Responsibilities- Provide leadership and oversight to the admissions and financial aid teams, ensuring alignment with college goals and objectives.
- Develop and implement growth initiatives to drive enrollment and student persistence.
- Oversee the establishment and monitoring of standards in administrative departments, including admissions, financial aid, and student-facing services.
- Collaborate with the Executive Director of Academic Operations and the RVP of Enrollment Services to achieve college and campus goals.
- Develop and monitor the effectiveness of growth initiatives and redirect as necessary.
- Routinely monitor and review quality assurance, compliance, student service, and compliance metrics with the team.
- Provide timely and documented feedback on the quality and effectiveness of student-facing services in admissions and financial aid.
- Measure, monitor, report, and remediate staff and the admission process to ensure prospecting activity and inquiry management outcomes align with college expectations.
- Facilitate training and professional development experiences for the admissions and financial aid teams to ensure compliance, address student service deficiencies, and showcase exemplary student service practice.
- Ensure effective implementation of the campus New Student Review process, engaging the full participation of the campus team.
- Train, hire, and staff the front desk admissions area, setting appropriate hours and expectations to ensure exceptional customer service to new and prospective students.
- Collaborate with the Executive Director of Academic Operations on staffing plans and schedules for facilities without divested admission and student areas.
- Provide testing center access and utilize resources to reduce testing center downtime in accordance with the college's admission timeline.
- Order Admission HESI (A2) tests in alignment with enrollment expectations and metrics.
- Proctor A2 tests, with the Campus Coordinator serving as backup.
- Access and provide admission assessment results to prospective students as related to the admission process.
- Ensure staff assigned to inbound phone lines and other inquiry sources are trained, and inquiries are entered and routed correctly.
- Develop the New Student Orientation framework in partnership with Corporate Marketing and Campus Operations.
- Plan, coordinate, and execute NSO for all new students, collaborating with the EDAO for speaking roles and additional staffing needs.
- Create badging for all new students.
- Submit information for preparation of the annual operating and capital budget of admission staff and areas, in collaboration with the EDAO, RVPES, SVP of Admissions, and COO.
- Work effectively in a matrix structure, collaborating with dotted line counterparts on common goals and holding them accountable to compliance and commitments.
- Contribute to decision-making, institutional effectiveness, and long-term planning of the College.
- Ensure compliance with all federal and state accreditation rules and regulations.
- Take a leading and informed role in enforcing the use of compliant materials, practices, and procedures in alignment with the Department of Education, state-specific agencies (when applicable), and accreditation standards of the College.
- Bachelor's degree in business or a related field.
- Two years' leadership experience in higher education operations, such as Admissions, Student Services, or Business.
- Proven record of leadership and achievement in higher education.
- Competitive pay and opportunities for professional development.
- Dynamic organizational culture within a supportive working environment.
- Generous PTO and holiday benefits.
- Robust health and welfare benefits package, including medical, dental, and vision.
- Preparation for the future with a 401(k) and company match.