Auto Liability Claims Handler

1 week ago

Melville, New York, United States Travelers Insurance Full time
About Us

At Travelers Insurance, we're committed to delivering exceptional customer service and ensuring compliance with internal and external quality standards. Our promise is rooted in innovation and thrives on collaboration.

Job Summary

This role is responsible for handling Personal and Business Insurance Auto Bodily Injury claims from the first notice of loss through resolution/settlement and payment process. The ideal candidate will have a strong understanding of claim handling and litigation, with a focus on delivering exceptional customer service and ensuring compliance with internal and external quality standards.

Key Responsibilities
  • Customer Contacts/Experience:
    • Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going communication, follow-through, and meeting commitments to achieve optimal outcome on every file.
    • Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions.
  • Coverage Analysis:
    • Review and analyze coverage and apply policy conditions, provisions, exclusions, and endorsements for moderate complexity Bodily Injury liability claims in assigned jurisdictions.
    • Verify the benefits available, the injured party's eligibility, and the applicable limits.
    • Address proper application of any deductibles, co-insurance, coverage limits, etc.
    • Confirm priority of coverage (i.e., primary, secondary, concurrent) and take into consideration issues such as Social Security, Workers Compensation, or others relevant to the jurisdiction.
  • Investigation/Evaluation:
    • Investigate each claim to obtain relevant facts necessary to determine coverage, the extent of liability, damages, and contribution potential with respect to the various coverages provided.
    • Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
    • Take recorded statements as necessary.
    • Utilize evaluation documentation tools in accordance with department guidelines.
  • Reserving:
    • Establish timely and maintain appropriate claim and expense reserves.
    • Manage file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities in accordance with established procedures to resolve claim in a timely manner.
  • Negotiation/Resolution:
    • Determine settlement amounts, negotiate, and convey claim settlements within authority limits to claimants or their representatives.
    • Recognize and implement alternate means of resolution.
    • As appropriate, write denial letters, Reservation of Rights, and other necessary correspondence to claimants.
Requirements
  • Education:
    • Bachelor's Degree preferred.
  • Experience:
    • 2 years bodily injury liability claim handling and/or comparable litigation claim handling experience preferred.
  • Skills:
    • General knowledge and skill in claims handling and litigation.
    • Basic working level knowledge and skill in various business line products.
    • Demonstrated ownership attitude and customer-centric response to all assigned tasks.
    • Demonstrated good organizational skills with the ability to prioritize and work independently.
    • Attention to detail ensuring accuracy.
    • Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
    • Verbal and written communication skills - Intermediate.
    • Analytical Thinking - Intermediate.
    • Judgment/Decision Making - Intermediate.
    • Negotiation - Intermediate.
    • Insurance Contract Knowledge - Intermediate.
    • Principles of Investigation - Intermediate.
    • Value Determination - Intermediate.
    • Settlement Techniques - Intermediate.
    • Medical Knowledge - Intermediate.
What We Offer
  • Health Insurance:
    • Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement:
    • Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
    • Travelers also offers a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off:
    • Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program:
    • The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement:
    • Travelers has a deep commitment to the communities we serve and encourages our employees to get involved.
    • Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

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