Tax Office Manager
4 weeks ago
We are seeking a highly motivated and organized Associate Team Leader to support our retail tax office during the busy tax season. As a key member of our team, you will be responsible for ensuring exceptional client service and leading daily operations to meet our high standards.
Key Responsibilities- Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards
- Execute and hold tax office associates accountable to client service expectations
- Serve as point of contact for escalated client service concerns
- Lead daily activities to ensure tax office associates are scheduled and work is completed according to deadlines
- Lead daily huddles and communicate essential information to office associates
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude and flexibility to work a flexible schedule
We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.
We welcome and celebrate diversity in the workplace and are an equal opportunity employer. If you're looking to make an impact, H&R Block is the place for you.
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