Technical Account Manager
4 weeks ago
Leverage your technical expertise to deliver exceptional customer experiences as a Technical Account Manager at RELX. This role requires a strong understanding of software applications and a passion for problem-solving. As the primary point of contact for assigned clients, you will provide technical support, troubleshoot issues, and identify opportunities for growth.
Key Responsibilities
- Perform in-depth technical research to resolve complex issues
- Respond to customer inquiries and log support calls
- Manage critical support escalations and communicate with internal teams
- Collaborate with development teams to identify and fix bugs
- Document support processes and maintain internal knowledge base topics
Requirements
To succeed in this role, you will need:
- Strong technical skills and experience in software support
- Excellent communication and interpersonal skills
- Ability to analyze complex issues and provide solutions
- Experience with CRM systems and software development
- Proficiency in Microsoft Office and ability to learn new systems quickly
About RELX
RELX is a global provider of information-based analytics and decision tools. Our purpose is to benefit society by developing products that help researchers, doctors, lawyers, and businesses make better decisions. We are committed to creating a diverse and inclusive workplace and welcome applications from candidates of diverse backgrounds.
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