Insurance Operations Supervisor

1 month ago


Austin, Texas, United States Marsh & McLennan Companies Full time
Job Summary

We are seeking a highly skilled Insurance Operations Supervisor to join our team at Marsh & McLennan Companies. As a key member of our team, you will be responsible for leading a best-in-class experience through focusing on customer satisfaction, risk mitigation, efficiency, program growth, and customer retention.

Key Responsibilities
  • Lead a team of Account Coordinators and Account Representatives to achieve internal KPIs and client satisfaction for Marsh Affinity programs.
  • Manage and implement account management strategies for Marsh programs, including understanding commercial insurance processes and reducing operational risk for the organization.
  • Maintain strong relationships with key stakeholders in the geography and be viewed as a strategic partner.
  • Manage escalated calls, complaints, questions, and queries as necessary and oversee the complaints management system and quality of communications with client-facing colleagues.
Requirements
  • 5+ years of total work experience, with 3+ years in insurance or financial services.
  • Experience in Commercial Lines Insurance.
  • Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done.
  • Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook.
What We Offer

We offer a competitive pay and a full benefits package, starting Day 1, plus a 401k with a fixed company contribution AND a company match, after one year of service. We also offer a culture of internal mobility, diversity, and inclusion, in a collaborative environment, and opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.

We are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh & McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one 'anchor day' per week on which their full team will be together in person.

We are an equal opportunities employer and welcome applications from diverse candidates. If you have a need that requires accommodation, please let us know by contacting us.



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