Insurance Operations Manager
3 weeks ago
At US001 Marsh USA LLC, we're seeking a highly skilled Insurance Operations Supervisor to join our team in the Austin – Lakeline office. As a key member of our team, you'll be responsible for leading a best-in-class experience through focusing on customer satisfaction, risk mitigation, efficiency, program growth, and customer retention.
Key Responsibilities:- Lead a team of Account Coordinators and Account Representatives to achieve internal KPIs and client satisfaction for Marsh Affinity programs.
- Manage and implement account management strategies for Marsh programs, including understanding commercial insurance processes and reducing operational risk for the organization.
- Build strong relationships with key stakeholders in the geography and be viewed as a strategic partner.
- Manage escalated calls, complaints, questions, and queries as necessary, and oversee the complaints management system and quality of communications with client-facing colleagues.
- 5+ years of total work experience, with 3+ years in insurance or financial services.
- Experience in Commercial Lines Insurance.
- Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done.
- Intermediate Microsoft Office proficiency.
- Competitive pay and a full benefits package, starting Day 1.
- A culture of internal mobility, diversity, and inclusion, in a collaborative environment.
- Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.
- Flexible work opportunities to ensure a healthy work/life balance, and a convenient North Austin location near the Lakeline MetroRail station, with onsite amenities like a free fitness room, showers, indoor bicycle storage, jogging trails, and onsite food service.
- As a member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional results.
- You'll have the chance to develop your skills and expertise in a dynamic and supportive environment.
- Our company culture values diversity, inclusion, and collaboration, and we're committed to creating a workplace where everyone feels valued and empowered to succeed.
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