Insurance Operations Supervisor
19 hours ago
Marsh LLC is seeking a highly skilled Insurance Operations Supervisor to lead a best-in-class experience through focusing on the customer, risk mitigation, efficiency, program growth, and customer retention. The ideal candidate will have 5+ years of total work experience, with 3+ years in insurance or financial services, and experience in Commercial Lines Insurance.
Key Responsibilities
* Lead a highly skilled team who support our client-facing colleagues with renewal coordination and document creation
* Build relationships with Marsh colleagues from multiple remote offices and drive continuous improvement for the department as well as the company
* Work closely with the Account Coordinator Manager and be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating/resolving any escalated service issues, and playing a key role in the growth of the department
* Attend a robust training program of classroom, side-by-side, and on-the-job training; we will provide the required insurance knowledge to be successful while learning our systems
What We Offer
* Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Employee Stock Purchase program, tuition reimbursement, and a generous paid time-off allowance); plus a 401k with a fixed company contribution AND a company match, after one year of service
* A culture of internal mobility, diversity, and inclusion, in a collaborative environment
* Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more
* Flexible work opportunities to ensure a healthy work/life balance, and a convenient North Austin location near the Lakeline MetroRail station, with onsite amenities like a free fitness room, showers, indoor bicycle storage, jogging trails, and onsite food service
Requirements
* 5+ years of total work experience, with 3+ years in insurance or financial services
* Experience in Commercial Lines Insurance
* Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done
* Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook
What Makes You Stand Out?
* Managerial aptitude - desire to coach, mentor, and develop the team you are supervising
* Bachelor's degree preferred
Soft Skills
* Ability to build strong relationships and build rapport with internal colleagues and carriers; ability to achieve outcomes by collaborating with stakeholders
* Client Onboarding and/or related insurance industry subject matter expertise
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