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Pharmacy Operations Manager
1 month ago
Key Responsibilities:
- Manage pharmacy operations, ensuring efficient workflow and a positive patient experience.
- Supervise pharmacy technicians and cashiers, providing guidance and support as needed.
- Develop and implement training programs to enhance pharmacy technician skills.
- Monitor and maintain accurate records, including patient information and inventory management.
- Collaborate with the Pharmacy Manager to achieve business objectives and improve customer satisfaction.
Customer Experience:
Engage with customers, providing exceptional service and resolving issues in a timely manner.
Operations:
Assist pharmacists with patient care, including registration, prescription data entry, and medication preparation.
People & Performance Management:
Lead performance management of technicians, including coaching, training, and discipline as needed.
Training & Personal Development:
Maintain PTCB certification and stay up-to-date with industry developments and best practices.
Communication:
Communicate effectively with the pharmacy team, relaying messages and providing updates as needed.