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Pharmacy Operations Manager

1 month ago


Wauwatosa, Wisconsin, United States Walgreens Full time
Job Description:

Key Responsibilities:

  • Manage pharmacy operations, ensuring efficient workflow and a positive patient experience.
  • Supervise pharmacy technicians and cashiers, providing guidance and support as needed.
  • Develop and implement training programs to enhance pharmacy technician skills.
  • Monitor and maintain accurate records, including patient information and inventory management.
  • Collaborate with the Pharmacy Manager to achieve business objectives and improve customer satisfaction.

Customer Experience:

Engage with customers, providing exceptional service and resolving issues in a timely manner.

Operations:

Assist pharmacists with patient care, including registration, prescription data entry, and medication preparation.

People & Performance Management:

Lead performance management of technicians, including coaching, training, and discipline as needed.

Training & Personal Development:

Maintain PTCB certification and stay up-to-date with industry developments and best practices.

Communication:

Communicate effectively with the pharmacy team, relaying messages and providing updates as needed.