Experience Coordinator

3 weeks ago


Raleigh, North Carolina, United States The NOW Massage Full time

About The NOW Massage

The NOW Massage is a wellness destination that offers high-quality, affordable massage services in an inspired setting. Our goal is to provide a serene and relaxing environment for our guests to rejuvenate and unwind.

Job Title: Experience Guide

We are seeking an experienced and customer-focused individual to join our team as an Experience Guide. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing daily operations, and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Provide top-level guest service, including greeting guests, answering phone calls, and addressing guest inquiries
  • Manage daily operations, including booking appointments, promoting membership sales, and maintaining a clean and organized work area
  • Utilize computer systems with proficiency and only for business purposes
  • Actively promote services, enhancements, membership, and retail, as well as special events and promotions
  • Maintain a positive attitude and contribute to a healthy workplace that is free of bullying, discrimination, harassment, and retaliation

Requirements:

  • Must be detail-oriented and able to multitask
  • Ability to be efficient and productive in a fast-paced environment
  • Excellent customer service skills, with a friendly and outgoing personality
  • Basic math and money handling skills
  • Excellent communication, listening, and computer skills
  • Must be a team player

The NOW Massage is an equal opportunity employer and welcomes applications from diverse candidates.



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