Event Experience Coordinator

4 weeks ago


Raleigh, North Carolina, United States AEG Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their event experience is nothing short of exceptional.

Key Responsibilities
  • Sell tickets and travel packages for major sporting events, such as the Super Bowl, the NCAA Final Four, and the Ryder Cup
  • Answer phone calls from clients, providing professional and friendly service
  • Respond to various forms of communication from clients, including email and live chat
  • Work with clients to identify specific needs and expectations, and provide customized solutions
  • Maintain continuous knowledge of events and partnerships to recognize trends in the industry
  • Understand and achieve profitability goals as it relates to product fulfillment and event packages
  • Investigate and resolve specific issues related to clientele, and escalate priority issues to the appropriate resource
Requirements
  • G.E.D. or high school diploma
  • Experience in a customer service position, preferably in sports and/or travel and hospitality industry
  • Strong organizational, telephone etiquette, and customer service skills
  • Attention to detail and accurate data entry and typing skills
  • Exceptional interpersonal skills, with the ability to communicate effectively at all levels
  • Ability to multi-task within a high-pressure environment
Preferred Qualifications
  • Bachelor's Degree in Sports Management, Business, or a related field
  • Knowledge of Event Operations and Travel & Hospitality
About Us

On Location is a premium experience provider, offering world-class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. We are part of the Endeavor network, a global sports and entertainment company that drives culture and reflects the world's diverse voices.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.



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