Retail Sales Associate

2 days ago

Lynnwood, Washington, United States Macy's Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Commission Sales Associate to join our team at Macy's. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and productive work environment.

Key Responsibilities
  • Provide an exceptional customer experience by ensuring the customer is always the priority
  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
  • Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection
  • Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
  • Be proficient in POS systems including but not limited to Search and Send and My Client
  • Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own
  • Develop new business and expand client base through networking, suggestive selling and on the floor presence
  • Maintain department recovery standards; including fitting room go backs to standard, if applicable
  • Retrieve additional merchandise for customers as requested
  • Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
  • Assist in inventory and markdown process
  • Adhere to Asset Protection and inventory control and compliance procedures
  • Follows shortage programs and procedures
  • Perform these and other functions in an efficient manner, as directed by the Supervisor
  • Regular, dependable attendance and punctuality
Qualifications and Competencies
  • No Education or Experience Required
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Essential Physical Requirements
  • Position requires prolonged periods of standing/walking around store or department
  • May involve reaching, crouching, kneeling, stooping and color vision
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Frequently lift/move up to 25lbs

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