Bilingual Customer Service Representative

3 days ago

Orange Park, Florida, United States ValorVIP Full time
Job Title: Bilingual Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced, dynamic environment.

Key Responsibilities:

  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Accurately document and process customer claims in appropriate systems
  • Utilize knowledge base and training to accurately answer customer questions and follow all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

Compensation and Benefits:

We offer competitive compensation and benefits, including paid time off, paid holidays, and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation package, including monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90 days of employment, all employees are eligible to opt for our MEC medical plan after only 30 days of employment. Benefits options and plans vary slightly by location.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COVID-19 Response:

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

Equal Opportunity Employer:

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

Reasonable Accommodation:

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

About Us:

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

  • Bilingual Customer Service Representative

    1 week ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Title: Bilingual Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer...

  • Bilingual Customer Service Representative

    4 weeks ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Title: Bilingual Customer Service RepresentativeAre you a customer service enthusiast looking for a new challenge? Do you have excellent communication skills and a passion for helping others? We're seeking a Bilingual Customer Service Representative to join our team at MCI Military Recruitment!Job Summary:We're looking for a highly motivated and...

  • Bilingual Customer Service Representative

    2 weeks ago

    Orange Park, Florida, United States MCI Careers Full time

    Job Title: Bilingual Call Center RepresentativeJob Summary:MCI Careers is seeking a highly motivated and customer-focused Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound customer inquiries, and resolving...

  • Bilingual Customer Service Representative

    2 weeks ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Title: Bilingual Call Center RepresentativeJob Summary:MCI is seeking a highly motivated and customer-focused Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound customer inquiries, and resolving customer...

  • Bilingual Customer Service Representative

    3 weeks ago

    Orange Park, Florida, United States ValorVIP Full time

    Job Title: Bilingual Customer Service RepresentativeAt ValorVIP, we're seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive...

  • Bilingual Customer Service Representative

    4 weeks ago

    Winter Park, Florida, United States Jackson Hewitt - 3571 Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Bilingual Contact Center Representative to join our team at Jackson Hewitt - 3571. As a key member of our contact center, you will play a critical role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide top-notch customer service via phone, email,...

  • Bilingual Collections Representative

    4 days ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Title: Bilingual Collections RepresentativeWe are seeking a highly motivated and organized Bilingual Collections Representative to join our team. As a key member of our collections team, you will be responsible for resolving open accounts with customers in a professional and respectful manner.Key Responsibilities:Utilize various contact technology and...

  • Bilingual Customer Service Representative

    5 days ago

    Winter Park, Florida, United States Jackson Hewitt Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Jackson Hewitt. As a key member of our customer support team, you will play a critical role in delivering exceptional service to our clients.Key ResponsibilitiesRespond to client inquiries via phone, email, or chat, providing accurate and timely...

  • Bilingual Collections Representative

    4 days ago

    Orange Park, Florida, United States ValorVIP Full time

    Job Title: Bilingual Collections RepresentativeJoin ValorVIP, a leading Business Process Outsourcing (BPO) company, in delivering tailored solutions to meet the diverse needs of our clients. As a Bilingual Collections Representative, you will play a crucial role in resolving open accounts with customers, utilizing negotiation methodologies, and maintaining...

  • Customer Service Representative

    3 days ago

    Orange Park, Florida, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Handle customer...

  • Customer Service Representative

    1 week ago

    Orange Park, Florida, United States ValorVIP Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    3 weeks ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Handle customer...

  • Customer Service Representative

    2 weeks ago

    Orange Park, Florida, United States ValorVIP Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    3 weeks ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    3 weeks ago

    Orange Park, Florida, United States ValorVIP Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring a positive experience for our...

  • Customer Service Representative

    1 day ago

    Pinellas Park, Florida, United States Kane's Furniture Corporation Full time

    Job OverviewWe are seeking highly motivated individuals to join our Kane's Family team as Customer Service Representatives.As a Customer Service Representative, you will work directly with customers to ensure they receive a superior customer experience from the time they purchase in store or online, through to delivery of the product in the home and...

  • Customer Service Representative

    3 days ago

    Orange Park, Florida, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    4 days ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    5 days ago

    Orange Park, Florida, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at MCI. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...