Community Outreach Coordinator
2 weeks ago
We are looking for a personable and professional Community Outreach Coordinator to become a vital part of our organization. In this position, you will handle both incoming and outgoing communications, engaging with educational institutions to ascertain their requirements and deliver effective solutions that guarantee an exceptional service experience with our foundation. This role operates in a dynamic environment, requiring the ability to remain productive with minimal oversight.
To excel in this position, the ideal candidate should be a sociable, tech-savvy collaborator with a demonstrated capacity to foster strong connections within the community. A genuine desire to assist others is crucial.
Bilingual Requirement: Proficiency in both English and Spanish is essential.
Benefits and Opportunities
- Competitive Salary
- Opportunities for Professional Development
- Manage inbound and outbound communications with educational institutions to advocate for our programs
- Determine the purpose of the callers' inquiries, gather pertinent information, and offer solutions
- Utilize established scripts for various customer service inquiries
- Promote additional products and services when suitable
- Employ effective customer service techniques to build rapport and establish relationships with clients
- Record all interactions with customers
- Provide program details to school staff via virtual meetings
- Participate in training sessions to keep skills and knowledge current
- High school diploma or equivalent
- Prior experience in a similar role is advantageous
- Strong verbal communication and phone skills
- Knowledge of active listening strategies
- Familiarity with Customer Relationship Management (CRM) systems
- Ability to thrive under pressure
- Highly organized with strong time management skills
- Bilingual: Fluent in Spanish and English
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