Case Manager
3 weeks ago
About the Role:
Civility Home Care is seeking a skilled Case Manager to join our team. As a Case Manager, you will be responsible for coordinating services and providing resources to clients. This is a rewarding role that requires strong organizational and communication skills.
Key Responsibilities:
- Accessing client needs and developing strategies to support them
- Providing support and resources for clients, including working with social workers and doctors
- Researching and referring client resources, such as healthcare services
- Assigning workers to respond to shifts and evaluating services for quality and meeting goals
- Determining the correct course of action when helping clients and creating programs/service plans to ensure the best outcomes
- Listening, resolving issues, and providing help, advice, and measures for health relationships between clients, workers, and the agency
- Caring for the well-being of clients and helping a wide range of clients, including those with serious illnesses, addictions, disabilities, or who have been neglected
- Organizing and influencing community and policymakers to develop programs, policies, and services to assist in social work
- Advocating and raising awareness on behalf of clients and the needs of the community and local services
Requirements and Qualifications:
- Possesses superb written and spoken communication skills
- Excellent interpersonal skills with colleagues, community leaders, policymakers, and others
- Excellent time management skills; organized and able to prioritize
- Motivated to take on additional community involvement projects and solve problems
- Comfortable in a fast-paced environment with multiple cases
- Able to organize and manage large amounts of files, schedules, dates, and information
- Self-directed and able to work without supervision
- Comfortable with building personal relationships and dedicated to helping others
- Empathetic and supportive with mentorship and leadership skills
- Complete requests for information
- Must maintain compliance to local, state, and regulatory bodies
- Manage and maintain client profiles on Sandata, WellSky Personal Care, and other record systems
- Licensed Healthcare or certified trained in managing patient needs
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
- Able to work nights and weekends
- Able to travel to meet with clients in MA, CT, and NY
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