Club Operations Manager
3 weeks ago
The Club Manager is responsible for leading the operations and profitability of a BJ's Wholesale Club. This includes delivering on company strategic priorities, providing market-leading value on merchandise and services, and ensuring a safe and positive environment for team members and members.
Main Responsibilities- Effectively lead the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.
- Create a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments.
- Manage talent and build a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback.
- Learns quickly and adapts to change, effectively communicates to team members to enable them to do their jobs effectively, and exhibits strong decision-making capabilities that align with the company's strategic priorities.
- Maintains awareness of local competition and current trends in the retail marketplace, controls operating costs, and establishes operational efficiencies.
- Implement new concepts to maximize profitability, creates a great shopping experience for members, and meets planned profit objectives through effective techniques, technological improvements, and productivity enhancements.
- 4+ years of experience as a retail store, supermarket, or warehouse operations manager required.
- A strong drive for results and solid work ethic is required. Must be honest, straight-forward, and committed to providing high levels of service to members.
- Excellent communication skills required. Must be able to lead and motivate a large team.
- Solid understanding of profit & loss statements, shrink control, staff development, merchandising, customer service, problem solving, and conflict resolution required.
Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, which may also require bending, pulling, reaching, climbing, and/or stooping.
Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance.
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