Operational Excellence Manager

4 weeks ago

Columbia, South Carolina, United States C.H. Robinson Full time

C.H. Robinson is seeking an Operational Excellence Manager to lead the execution of strategic initiatives within C.H. Robinson Operations through a Lean and Six Sigma-driven Continuous Improvement framework. Reporting into the Senior Manager of Global Operational Excellence, this role involves collaborating with cross-functional and regional teams to streamline processes, eliminate waste, and enhance operational efficiency.

This fully remote position can be located anywhere in the United States. Key responsibilities include:

Leadership:

  • Business Process Management (BPM) leadership of strategic initiatives that maximize customer value, increase operational efficiency, or increase volume throughput
  • Create and implement operational strategy and planning in-line with NAST and enterprise strategies
  • Identify industry issues, trends, and emerging market conditions to support operational decision-making
  • Facilitate cross-pollination and collaboration across the network and service lines, leveraging organizational resources
  • Act as a change agent to influence, persuade, and implement strategies

Analytics:

  • Frequently monitor and review aggregated, office, and individual performance metrics
  • Prepare operational performance reports to provide insights to leadership and employees at appropriate intervals
  • Create an analytical culture to improve decision-making and drive efficiency, quality, and profitability
  • Monitor workload for consistent and optimal usage of resources

Process Implementation, Improvement, and Control:

  • Overall project delivery directly or through others (e.g., internal/external resources). This will include coordinating and managing regional initiatives
  • Act as a change agent as needed for project implementation to the organization to ensure continued project delivery success, including work with business partners to ensure essential document management and communications related to business activities
  • Identify and manage risks and mitigation plans, and work to manage logistics and activities while ensuring essential document management and communication
  • Engineer processes to yield appropriate external service levels at appropriate costs, constantly optimizing resources
  • Continuously remove waste, friction, and frustration from operational processes
  • Create mechanisms for pro-actively assessing the effectiveness of processes

Employee Alignment:

  • Engage and work with leaders to help them drive the understanding and motivation of their team members to achieve established goals and maintain a culture of accountability. Partner with HR resources (HRBPs) as needed
  • Engage and partner with leaders and HR resources (HRBPs) to drive operational effectiveness in offices by reinforcing appropriate role alignment and org structure
  • Engage and work with leaders to champion formal training and ongoing growth and development across all operations personnel

Technology Assessment and Development:

  • Possess and utilize a deep understanding of available tools and systems to advance processes and automation
  • Drive changes needed within systems through collaboration with Technology and other related resources
  • Stay abreast of and implement emerging technology that can be incorporated into operational strategies

Communication:

  • Collaborate with business partners (across functions) to ensure successful project implementation through the deployment of PM tools, processes, and personnel
  • Manage relationships and communication between internal and external project management resources, stakeholders, and senior management

Required qualifications include a Bachelor's degree from an accredited college or university, minimum 6 years of experience executing large, cross-functional national initiatives using a continuous improvement framework within business operations, and experience using a continuous improvement framework within business operations such as Lean Six Sigma or similar. Preferred qualifications include certification in Lean, Six Sigma, and/or related methodologies, experience using business and data analytics to drive continuous improvement, and strong project and change management capabilities with emphasis on team behavior change.

C.H. Robinson offers a comprehensive benefits package, including two medical plans, prescription drug coverage, enhanced fertility benefits, flexible spending accounts, health savings account, dental and vision, basic and supplemental life insurance, short-term and long-term disability, paid and floating holidays, paid time off (PTO), paid parental leave, paid time off to volunteer in your community, charitable giving match program, 401(k) with 6% company matching, employee stock purchase plan, and a broad range of career development, networking, and team-building opportunities.

C.H. Robinson is an Equal Opportunity and Affirmative Action employer, committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected. We are proud to be a Great Place to Work, one of Forbes Best Employers for Diversity, and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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