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Operations Coordinator

2 months ago

Midland, Texas, United States FedEx Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Admin I-1 to join our team at FedEx. As an Operations Admin I-1, you will be responsible for providing administrative support to various management and operational functions, including clerical tasks, data entry, and customer service.

Key Responsibilities
  • Clerical Support: Provide administrative support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone.
  • Data Entry and Review: Review, research, and/or enter data in various systems to support respective functional areas.
  • Reporting and Analysis: Compile data and provide various regular and ad-hoc reports to management for review and determination.
  • Customer Service: Serve as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
  • Records Management: Responsible for records management tasks such as maintenance, destruction, and inventory.
  • Quality Assurance/Loss Prevention: Support the ability for timely delivery and mitigate loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
  • Linehaul Support: Review and enter all Independent Contractor (IC) settlement information into appropriate systems to ensure proper payments.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: Previous clerical or customer service experience preferred.
  • Skills: General business skills such as typing, data entry, and review; software skills, including use of Microsoft Office software and web-based applications; customer service skills necessary to effectively and professionally respond to requests; time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.