IT Operations Manager
3 weeks ago
Job Summary
Midland Memorial Hospital is seeking a highly skilled IT Operations Manager to lead our team in providing exceptional support to our Information Technology operational needs. The successful candidate will be responsible for managing and leading staff in the day-to-day support of our computing environment, ensuring high-quality uninterrupted functioning.
Key Responsibilities
- Develop and enforce personal computer and end-user device standards relating to hardware configurations, operating systems, software tools, security, and other technical issues.
- Create and maintain Service Desk policies and procedures to increase and maintain service level objectives.
- Maintain Data Center Operations through appropriate documentation and monitoring of systems and environmental operations.
- Assist in the implementation of new systems and upgrades of production systems.
- Provide research and development effort for the evaluation and implementation of nonclinical computer-based technologies.
- Evaluate major IT operational project requests and notify requesters of expected completion dates.
- Assure completion of IT operational project requests by original completion dates.
- Provide daily management and support in hardware configurations, operating systems, utility tools, security, and other technical issues.
- Create service request reporting gauged against established metrics.
- Coordinate with third-party vendors in matters relating to personal computers, end-user devices, and technical support issues.
- Assist in the preparation and monitoring of the annual department operating budget.
- Work with vendors to obtain best available prices for operating supplies and capital purchases.
- Help maintain departmental operating expenses and capital expenditures within budget guidelines.
- Coordinate with other functions of the Hospital Information Systems department and recommend suggestions for improvements in daily department operations.
- Participate in third-party user groups as liaison for the Hospital.
- Perform annual personnel reviews, new employee interviews, staffing recommendations, and other personnel matters.
Requirements
- A Bachelor's degree preferred or equivalent experience gained in a similar or related field.
- An ability to apply the principles of project management when and where appropriate.
- Demonstrated customer-service and communications skills at a management level.
- Minimum of 2 years of experience leading highly-skilled technicians.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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