Operations Associate

1 month ago


Andover, Massachusetts, United States Jackpocket Full time

Job Title: Operations Associate

Job Summary:

We are seeking an Operations Associate to join our team at Jackpocket, a leading mobile lottery app in the U.S. As an Operations Associate, you will be responsible for managing customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy and efficiency with each order and redemption.

Key Responsibilities:

  • Manage and process customer lottery ticket orders and redemptions, ensuring accuracy from start to finish.
  • Keep our systems updated with real-time customer order statuses and tracking information.
  • Streamline and organize workflows to meet daily objectives and hit deadlines.
  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
  • Support various operational projects as they arise, contributing to the team's overall success.

Requirements:

  • Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
  • Exceptional customer service, communication, and time management skills.
  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

About Jackpocket:

Jackpocket is a mobile lottery app that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.



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