Customer Service Associate

1 week ago


Virginia Beach, Virginia, United States Kroger Full time

As a Customer Service Associate, you will play a vital role in delivering an exceptional customer experience by providing outstanding service and creating a safe and clean environment.

Key Responsibilities:

  1. Establish and maintain a clean and safe store environment that encourages customer loyalty.
  2. Achieve sales and profit goals while ensuring quality assurance standards are met.
  3. Support the day-to-day operations of the department and demonstrate core values of respect, honesty, and integrity.
  4. Adhere to local, state, and federal health and civil codes.
  5. Gain and maintain product knowledge to respond to customer inquiries and make suggestions.
  6. Understand store layout and locate products efficiently.
  7. Stay current with promotions, ads, and inventory conditions.
  8. Maintain safety awareness and report any issues or risks.
  9. Perform cashier functions and ensure all policies and procedures are followed.
  10. Practice preventive maintenance and report any equipment issues.
  11. Notify management of customer or employee accidents and report any safety risks or illegal activity.

Requirements:

  1. Effective communication skills.
  2. Basic math skills, including counting, addition, and subtraction.
  3. Ability to handle stressful situations.
  4. Meet the minimum physical demands of the position.
  5. Be at least 18 years old.

Preferred Qualifications:

  1. Retail experience.
  2. High school diploma or equivalent.
  3. Second language skills.


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