Customer Service Representative
4 days ago
At Food City, we're committed to providing exceptional customer service and creating a positive shopping experience for our guests. As a Courtesy Clerk, you'll play a vital role in ensuring our customers receive the best possible service, from bagging their orders to assisting with shopping cart management.
Key Responsibilities:- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Bag customer orders efficiently and accurately, ensuring all items are properly packaged and ready for pickup.
- Unload shopping carts for customers, maintaining a clean and organized shopping environment.
- Assist cashiers with checking out customers, ensuring a smooth and efficient checkout process.
- Retrieve stray carts from the parking lot, promoting a safe and clean shopping environment.
- Keep workstations and surrounding areas neat and clean, adhering to Food City's high standards of cleanliness.
- Assist with stocking milk and eggs, ensuring our shelves are fully stocked and ready for customers.
- Help customers locate products, providing a personalized shopping experience.
- Understand and explain the ValuCard program, promoting our loyalty rewards program to customers.
- Assist with sweeping and mopping store areas, maintaining a clean and safe environment.
- Keep bathrooms clean and tidy, ensuring a positive shopping experience for all guests.
- Assist with keeping the parking lot and shopping carts litter-free, promoting a clean and safe environment.
- Work in the parcel pick-up area as directed, ensuring efficient and accurate order fulfillment.
- Replace misplaced items to their proper location, maintaining a well-organized store environment.
- Collect trash and bale boxes, promoting a clean and efficient store environment.
- Properly use the intercom, ensuring clear and effective communication with colleagues and management.
- Understand and apply shelf tags to assist with price changes, ensuring accurate pricing and labeling.
- Stock merchandise, maintaining a well-stocked and visually appealing store environment.
- 401(k) with company match, promoting long-term financial security.
- Employee Stock Ownership Plan, giving associates a stake in the company's success.
- Weekly paychecks with direct deposit, ensuring timely and convenient payment.
- Company-paid life and disability insurance, providing peace of mind and financial security.
- Medical plan with wellness benefits, promoting employee health and well-being.
- Dental plan, ensuring comprehensive oral health coverage.
- Paid holidays, providing time for rest and relaxation.
- Paid vacations, allowing associates to recharge and enjoy time off.
- Associate offers, promoting employee engagement and satisfaction.
At Food City, we're committed to creating a positive and supportive work environment, where associates can grow and thrive. If you're passionate about delivering exceptional customer service and creating a positive shopping experience, we encourage you to apply for this exciting opportunity
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