Parts Counter Associate

1 week ago


San Francisco, California, United States TEC Equipment Full time
About Us

TEC Equipment is a leading provider of heavy-duty trucks, trailers, and parts, with over 30 locations across the western United States. Our company is committed to delivering exceptional customer service and support to our customers, and we are seeking a skilled Parts Counter Associate to join our team.

Job Summary

We are looking for a highly motivated and detail-oriented Parts Counter Associate to join our team. As a Parts Counter Associate, you will be responsible for selling parts to customers, assisting service technicians with parts selection, and maintaining a constant flow of parts to the service department. If you have a passion for customer service and a strong understanding of heavy-duty trucks and parts, we encourage you to apply for this exciting opportunity.

Responsibilities
  • Assist service technicians with parts selection and ensure that technicians submit a parts requisition before charging out the parts.
  • Maintain a constant flow of parts to the service department to keep technicians on the floor working.
  • Occasionally assist walk-in customers in selecting required parts and suggesting companion parts or add-ons.
  • Safely pull purchased parts from stock in a timely and accurate manner.
  • Determine availability of parts that are not in stock and submit an emergency order if needed by the customer.
  • Answer phone calls before three rings and provide price quotes and other requested information.
  • Notify the shop foreman and customer immediately when ordered parts arrive and keep the supervisor updated on any delays.
  • Set up orders for daily shipment, delivery, and/or pick-up.
  • Assist service technicians with parts selection and ensure that technicians submit a parts requisition before charging out the parts.
  • Maintain a constant flow of parts to the service department to keep technicians on the floor working.
  • Verify will call and back order files weekly and return to vendors or restock items as directed.
  • Occasionally assist with warehouse duties, including loading and unloading trucks, checking in orders, and putting stock away.
Qualifications
  • Prior customer service experience.
  • At least 3 years of experience in truck and/or automotive parts counter sales.
  • Experience with Hino/Isuzu, box truck, trailer, or aftermarket parts preferred.
  • Valid driver's license and ability to meet insurance requirements.
  • Forklift experience and ability to become forklift certified by TEC Equipment is preferred.
  • Ability to maintain predictable and reliable attendance and work in a safe and alert manner.
  • Ability to prioritize and complete multiple requests and responsibilities effectively and timely.
  • Ability to work independently and without immediate supervision.
Compensation

The base pay range for this position is $22.07 to $30.08.

Benefits

TEC Equipment provides our employees and their families with a full menu of health, wellness, and retirement benefits. New hires are eligible to participate in TEC Equipment's comprehensive benefits plan the first of the month following their date of hire.

  • Choice of two comprehensive medical plan options that include prescription drug coverage.
  • Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children.
  • Vision care, discounted hearing exams, and hearing aids.
  • 401(k) retirement savings plan with company contribution.
  • Life, accident, and disability insurance.
  • Employee Assistance Program (EAP).
  • Education assistance.
  • Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick leave.


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