Parts Counter Specialist
2 weeks ago
The Parts Counter Person plays a vital role in ensuring customer satisfaction by providing exceptional service and support in selecting the required parts for their vehicles. This individual will be responsible for maintaining accurate records, overseeing the replacement parts inventory, and purchasing required parts and assemblies.
Key Responsibilities:- Assist customers in selecting the correct parts for their vehicles, providing price quotes and answering phone calls.
- Receive and process orders, estimates, and special requests, ensuring accuracy and timely fulfillment.
- Inform customers of companion part requirements, specials, and OEM options, promoting a comprehensive understanding of their needs.
- Fill orders from stock, notify customers of out-of-stock parts, and locate alternative sources for special orders.
- Maintain accurate records of parts orders, invoices, estimates, and special orders, ensuring seamless communication with customers and internal teams.
- Provide excellent customer service, responding to inquiries, and addressing concerns in a professional and courteous manner.
- Work collaboratively with colleagues to achieve sales and customer satisfaction goals.
- Previous automotive experience, preferably in a parts counter or inventory management role.
- High school diploma or equivalent.
- Ability to lift up to 15 pounds and perform physical tasks as required.
- Basic understanding of automotive parts and mechanical systems.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office Suite or related software programs.
Sunroad Automotive offers a competitive compensation package, including medical, dental, and vision plans, health savings accounts, flexible spending accounts, paid holidays and vacation time, short and long-term disability, company-sponsored life insurance, 401(k) retirement plan, vehicle purchase discounts, and more.
Sunroad Automotive is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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