Gift Service Manager
3 days ago
The Paper Store is seeking a Gift Service Manager to join our team. As a Gift Service Manager, you will be responsible for delivering world-class service, achieving sales goals, and maintaining company standards in a fast-paced retail environment.
Job DescriptionSalary: $45,000 - $60,000 per year
The ideal candidate will have previous experience in specialty retail, with the ability to multitask while being attentive to customers. They will also possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder.
Key Responsibilities- Provide World-Class Customer Service: Greet and welcome every customer warmly and with enthusiasm, understand customer needs by asking open-ended questions, explain product features and benefits in relation to the customers' needs, suggest additional items to build onto sales, and thank the customer sincerely and invite them to return and shop with us again.
- Be a TPS Brand Ambassador: Build customer loyalty by being friendly, attentive, and respectful of customers, inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs, contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required.
- Lead and Execute Company Directives: Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners, maintain awareness of all current promotions and process them correctly at the POS, champion new product launches by being the material expert in new product information, ensure all marketing and promotion signage is up to date and placed correctly, and ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner.
- Previous Experience: Previous experience in specialty retail preferred
- Multitasking Ability: Ability to multitask while being attentive to customers
- Problem Solving: Resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
- Communication: Ability to work well and be a leader in a team environment, with excellent communication skills
- Lifting and Mobility: Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
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