Materials Planning Coordinator
6 hours ago
Our company is seeking a skilled Materials Planning Engineer to join our team. As a key member of our operations team, you will be responsible for scheduling and dispatching field service representatives, optimizing call schedules to minimize expense, and collaborating with other coordinators to optimize labor utilization.
Key Responsibilities:- Responsible for the scheduling and dispatching of field service representatives.
- Effectively, efficiently, and profitably schedule the day-to-day activities of service technicians as well as negotiate third-party providers if a technician is not available.
- Optimize call schedules to minimize expense.
- Collaborate with other coordinators to optimize labor utilization.
- Monitor online GPS technician management software to ensure timely arrival/departure and coordinate with customer and additional staff.
- Work with the Service Technicians on the sourcing of parts and coordination/expediting to job sites.
- Respond to major contracted customers with daily service call updates and tracking information as requested.
- Work with the administrative team to maintain CRM service call dispatching and tracking system.
- Execute daily processes to ensure quality control.
This role requires majority of time spent communicating with Management, customers, and technicians by telephone, email, and other business technology.
Qualifications and Requirements:- Preferably an Engineering, Mechanical Engineering background/degree.
- Works under general supervision. A certain degree of creativity and latitude is expected.
- Solid communication skills including written and verbal.
- Must be highly computer literate and have basic to intermediate working knowledge of Microsoft Office Suite programs such as Word and Excel. In addition, working knowledge of an email system is necessary.
- Assessment will be administered during the interview process.
- Ability to handle multiple tasks simultaneously and recall past information.
- Familiarity with geography of the region in which operations are conducted.
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