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Front Desk Associate

2 months ago

Atlanta, Georgia, United States Highgate Hotels Full time
Job Title: Guest Services Agent

Job Summary:

The Guest Services Agent is a key member of our front office team, responsible for providing exceptional service to our guests throughout their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities:
  • Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with their needs.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure guest satisfaction and hotel efficiency.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Experience: Previous experience in a hotel or hospitality environment preferred.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and a strong attention to detail.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move around the hotel as needed.

What We Offer:

Highgate Hotels is committed to providing a positive and inclusive work environment. We offer competitive compensation and benefits, opportunities for career growth and development, and a dynamic team of professionals who are passionate about delivering exceptional service.