Inside Sales Customer Service Representative

2 weeks ago

Corona, California, United States Daikin Full time

Position Overview:
The Inside Sales Customer Service Representative collaborates with regional Territory Sales Managers to enhance territory coverage and foster positive relationships with dealers.

Key Responsibilities:
Work collaboratively within a team to inform Dealers about upcoming training sessions, availability of literature, and ensure their satisfaction with products and services.

Sales Support:
Assist the branch in expanding its sales, particularly in new business development, by maintaining house accounts through proactive communication with Dealers regarding new product launches, services, pricing, and promotional offers through outbound calls and in-house discussions.

Conduct outreach to existing and previously lost customer accounts.
Maintain sales initiatives within the assigned territory by keeping customers updated on available services, pricing, and new product offerings.

Customer Service Excellence:
Deliver outstanding customer service through various channels including walk-ins, phone calls, and emails, addressing inquiries related to products, orders, warranties, and returns.

Handle all aspects of the sales process including order entry, purchase orders, payment processing, quotations, and delivery timelines, ensuring accuracy in all transactions.

Recommend alternative products based on cost, availability, or specifications as necessary.
Monitor scheduled shipment dates to guarantee timely delivery and expedite orders as required. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.

Generate new and repeat sales by providing timely product and technical information.
Educate customers on product terminology, features, and benefits to enhance sales and customer satisfaction.

Ensure accurate information regarding the availability of in-stock items. Conduct inventory counts as needed and replenish showroom stock accordingly.

Collaboration and Problem Solving:
Work closely with the Branch Manager to identify effective methods for resolving issues to ensure customer satisfaction and compliance with organizational policies.
Coordinate problem resolution with relevant departments.

Handle daily cash drawer operations, including end-of-shift money counts, preparing deposit slips, and securing funds.

Maintain records and generate reports on sales activities.
Periodically reach out to customers to assess their satisfaction with the organization, products, and services.

Stay informed about competitive activities and trends within the territory.
Enhance knowledge of HVAC products and remain updated on the latest industry trends.

Teamwork and Professionalism:
Work positively with all levels of management and peers to ensure effective collaboration across departments, delivering the highest level of service possible.

Understand and adhere to work instructions, operating procedures, and company policies.
Assist in warehouse operations as needed, including inventory counts and product movement, which may involve operating a forklift.

Qualifications:

  • 3 years of progressive sales experience
  • 2 years of customer service experience

Education:
High School diploma or GED equivalent; some college education preferred.

Compensation:
$27.00 per hour
Qualified applicants must be legally authorized for employment in the United States without requiring employer-sponsored work authorization.

Equal Opportunity Employment:
The Company provides equal employment opportunities to all employees and applicants, ensuring a workplace free from discrimination based on race, color, religion, creed, national origin, citizenship, veteran status, disability, medical condition, marital status, sex, age, sexual orientation, gender identity, or any other characteristic protected by law.

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