Current jobs related to Restaurant Operations Manager - Morton, Illinois - sns0596

  • Restaurant Operations Manager

    1 week ago

    Morton, Illinois, United States Steak n Shake Full time

    Job Summary:The General Manager is a key leader at Steak n Shake, responsible for overseeing the daily operations of a single restaurant. This role requires a strong focus on delivering exceptional customer service, maintaining high-quality food standards, and driving sales growth. The ideal candidate will have a proven track record of success in restaurant...

  • Restaurant Operations Manager

    2 weeks ago

    Morton Grove, Illinois, United States Dunkin' Donuts - Morton Grove Full time

    Job DescriptionSeeking an experienced Restaurant Operations Manager to lead a dedicated team of individuals who deliver exceptional guest experiences and drive profitable top-line sales at Dunkin' Donuts - Morton Grove.The Restaurant Operations Manager is responsible for maintaining operational excellence and upholding Dunkin' Donuts standards. Key...

  • Restaurant Manager

    2 weeks ago

    Morton, Illinois, United States McDonald's Full time

    Job Opportunity: Shift ManagerWe are seeking a skilled and motivated Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading a team of employees and ensuring the smooth operation of our restaurant during your shift.Key Responsibilities:Lead a team of employees and provide guidance and support as neededEnsure the...

  • Restaurant Operations Manager

    2 weeks ago

    Morton Grove, Illinois, United States McDonald's Full time

    Opportunity to Lead and Grow with McDonald'sWe are seeking a motivated and experienced Shift Manager to join our team. As a Shift Manager, you will be responsible for leading a team of employees and ensuring the smooth operation of our restaurant during your shift.Key Responsibilities:Lead and motivate a team of employees to provide excellent customer...

  • Restaurant Manager

    3 weeks ago

    Morton Grove, Illinois, United States Dunkin' Donuts - Morton Grove Full time

    Job OverviewWe are seeking an experienced Restaurant General Manager to lead our Dunkin' Donuts team in Morton Grove. As a Restaurant General Manager, you will be responsible for the overall operational excellence and maintaining Dunkin' Donuts standards.Key ResponsibilitiesDevelop a dedicated team of individuals who deliver great guest experiences and...

  • Restaurant Operations Coordinator

    2 months ago

    Morton Grove, Illinois, United States Dunkin' Donuts - Morton Grove Full time

    Job DescriptionCompany OverviewDunkin' Donuts - Morton Grove is a dynamic and fast-paced company that is seeking an Administrative Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing administrative support to ensure efficient operations of the store.Key ResponsibilitiesProvide administrative...

  • Multi-Unit Restaurant Manager

    3 weeks ago

    Morton Grove, Illinois, United States Dunkin' Donuts - Morton Grove Full time

    Job SummaryWe are seeking a highly skilled and experienced Multi-Unit Restaurant Manager to lead the operations of our Dunkin' Donuts restaurants in Morton Grove. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining high standards of quality and service.Key...

  • Food Service Operations Manager

    2 months ago

    Morton Grove, Illinois, United States Dunkin' Donuts - Morton Grove Full time

    Job OverviewJoin the dynamic environment of Dunkin' Donuts - Morton Grove.We are looking for skilled Restaurant Managers to cultivate a committed team that provides exceptional customer service and drives profitable sales growth.The Restaurant General Manager will oversee the overall operational performance and uphold Dunkin' Donuts standards.Position...

  • Shift Manager

    2 weeks ago

    Morton, Illinois, United States McDonald's Full time

    Join Our Team as a Shift ManagerWe are seeking a skilled and motivated Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading a team of employees and ensuring the smooth operation of our restaurant during your shift.Key Responsibilities:Lead a team of employees to achieve sales and customer satisfaction...

  • Restaurant Manager

    4 weeks ago

    Morton Grove, Illinois, United States McDonald's Full time

    Job Title: Shift ManagerWe are seeking a highly motivated and experienced Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading a team of employees to deliver exceptional customer service and achieve sales goals.Key Responsibilities:Lead a team of employees to deliver exceptional customer service and achieve...

  • Logistics Operations Manager

    2 weeks ago

    Morton, Illinois, United States Caterpillar Full time

    About the RoleCaterpillar is seeking a highly skilled Logistics Operations Manager to oversee the efficient movement of goods and materials within our Morton, IL facility. As a leader in our Product Support and Logistics Division, you will be responsible for developing and implementing logistics plans that drive production, distribution, and inventory...

  • Logistics Operations Manager

    2 weeks ago

    Morton, Illinois, United States Caterpillar Full time

    About CaterpillarCaterpillar is a global company that cares about its customers, employees, and the environment. We are a team of makers, problem solvers, and innovators who create stronger, more sustainable communities. Our mission is to help our customers build a better world, and we are committed to making progress and innovation happen. About the RoleWe...

  • Distribution Center Operations Manager

    3 weeks ago

    Morton, Illinois, United States American Tire Distributors Full time

    Job Title: Distribution Center Operations ManagerWe are seeking a highly skilled and experienced Distribution Center Operations Manager to join our team at American Tire Distributors. As a key member of our operations team, you will be responsible for overseeing the daily activities of our warehouse and transportation operations, ensuring that our customers...

  • Operations Manager

    1 month ago

    Morton Grove, Illinois, United States Charger Water Treatment Products Full time

    Job Title: Assistant Director of OperationsWe are seeking a highly skilled and experienced Assistant Director of Operations to join our team at Charger Water Treatment Products. As a key member of our operations team, you will play a critical role in ensuring the efficient operation of our branches and driving business growth.Key Responsibilities:Oversee the...

  • Operations Manager

    1 week ago

    Morton Grove, Illinois, United States Charger Water Treatment Products Full time

    We are seeking an experienced Operations Manager to support the overall management of our Charger Water Treatment branches. In this role, you will assist in ensuring the efficient operation of the company by overseeing various departments. You will work closely with the Director of Operations to implement strategies and policies that enhance productivity and...

  • Operations Manager

    2 weeks ago

    Morton Grove, Illinois, United States Charger Water Treatment Products Full time

    Job Title: Assistant Director of OperationsWe are seeking an experienced Assistant Director of Operations to support the overall management of our Charger Water Treatment branches. In this role, you will assist in ensuring the efficient operation of the company by overseeing various departments. You will work closely with the Director of Operations to...

  • Operations Manager

    1 month ago

    Morton Grove, Illinois, United States Charger Water Treatment Products Full time

    Job Title: Assistant Director of OperationsWe are seeking an experienced Assistant Director of Operations to join our team at Charger Water Treatment Products. In this role, you will play a key part in ensuring the efficient operation of our branches, overseeing various departments, and implementing strategies to enhance productivity and profitability.Key...

  • Data Operations Manager

    1 month ago

    Morton Grove, Illinois, United States Xylem Full time

    Job Title: Data Operations ManagerXylem is seeking a highly skilled Data Operations Manager to join our team. As a key member of our data operations team, you will be responsible for leading the development and implementation of data management strategies, ensuring the accuracy, security, and integrity of our data systems.Key Responsibilities:Lead a team of...

  • Janitorial Operations Manager

    1 month ago

    Morton Grove, Illinois, United States Allied Universal® Janitorial Services Full time

    Job Title: Janitorial Area ManagerJob Summary:We are seeking a highly motivated and experienced Janitorial Area Manager to join our team at Allied Universal Janitorial Services. As a key member of our operations team, you will be responsible for managing staff, business operations, and customer relations within an assigned geographical...

  • Janitorial Operations Manager

    7 days ago

    Morton Grove, Illinois, United States Allied Universal® Janitorial Services Full time

    Job OverviewAllied Universal Janitorial Services is seeking a highly skilled and experienced Area Manager to oversee the daily operations of our janitorial services in the North/Northwest Suburbs of Chicago and Southeastern Wisconsin.The successful candidate will be responsible for managing a team of Site Supervisors and hourly staff, providing guidance and...

Restaurant Operations Manager

2 months ago

Morton, Illinois, United States sns0596 Full time
Job Description

Job Summary:

The Restaurant Operations Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The Restaurant Operations Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission.

Key Responsibilities:

  • Team Function/Scope: This position serves as the primary leader of a single Steak 'n Shake Restaurant.
  • Department: Operations - Restaurant
  • Reports to: Division President
  • FLSA: Exempt
  • Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates

Primary and Ongoing Accountabilities:


• Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies


• Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers


• Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices


• Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest


• Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report)


• Manage all restaurant costs to deliver positive cash flow


• Maintain strict compliance with food, health, safety and security standards and procedures


• Create a safe environment free of harassment


• Deliver best in class Gold Standard service


• Lead by Example


• Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach


• Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management


• Has the final authority over discipline and termination decisions


• Has the final authority for all hiring decisions

Customer Satisfaction:

Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service.

Immediately address Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model - L.E.A.R.N.

Ensure Guests are immediately recognized upon entering and as they are leaving

Train and motivate managers and associates to deliver great hospitality toward all guests and other associates

Consistently and effectively communicate with Managers and Associates through scheduled meetings, communications boards, training sessions and formal and informal coaching

Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching

Brand Protection:

Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences.

Execute the 14 point walk – ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved.

Assess current and future staffing needs, create and execute staffing plans to ensure 100% staffing on all shifts, year round

Interviews and approves all associate hires utilizing the Select the Best tool – ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence

Develop and train managers and trainers on standards, job requirements and new policies and procedures

Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately

Deliver Gold Standard service through effective associate and management communication of standards and expectations

Train and ensure all safety procedures are strictly adhered to

Financial Growth:

Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:

Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday

Validate appropriate staffing levels of well-trained associates on all shifts

Validate effective food ordering and accurate inventory levels within the restaurant

Ensure proper receiving of food deliveries, storage and posting into the Food Management System

Complete weekly, period and quarterly inventory and accurately post into the back office Food Management System

Manage 'other supplies' and small wares to ensure adequate amount of supplies are available at all times

Maintain strict adherence to the cash handling and banking policies and procedures

Validating effective completion of shift tools and administrative duties as designed by Steak 'n Shake

Ensure strict adherence to all State and Federal regulatory laws

Requirements:

Typical minimum requirements to perform the job:


• High School graduate or equivalent education preferred


• Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience


• ServSafe certified


• Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures


• Positive, motivating communication skills


• Strong organization and time management skills


• Strong coaching and mentoring skills


• Flexible and adaptable to changing circumstances


• Ability to read, write, perform mathematical calculations and analyze data


• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach


• Able to work in excess of 50 hours per week while standing, walking and stretching


• Able to lift, carry, push and pull 30 lbs


• Able to perform any task performed by a service or production associate


• Able to see across the restaurant to monitor and oversee the operation


• Able to legally operate a motor vehicle


• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

Key Performance Indicators:

Key indicators to be used to measure job performance:


• Field Results Report (FRR)


• Key Metrics


• Food Management System


• Labor Management System


• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

Competencies:

Critical behavioral and technical competencies typically required to perform the work associated with each level:

Competency

0-6 Months

6-12 Months

12-24 Months

1. Self Manages

Advanced

Expert

Expert

2. Communicates Effectively

Advanced

Expert

Expert

3. Coaches and Develops

Advanced

Advanced

Expert

4. Creates Teams

Advanced

Advanced

Expert

5. Manages Food Standards

Advanced

Expert

Expert

6. Manages Service Standards

Advanced

Expert

Expert

7. Manages Restaurant Environment

Advanced

Advanced

Advanced

8. Grows the business

Advanced

Expert

Expert

9. Plans and Manages

Advanced

Advanced

Advanced

10. Financial Accountability

Intermediate

Advanced

Advanced

Language Code: en-US