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Customer Service Operations Manager
2 months ago
Role Overview:
Oversee a team of Customer Service Representatives handling both internal and external inquiries, ensuring effective resolution of complaints and disputes.
Key Responsibilities:
1. Supervise daily operations of the customer service team to guarantee timely and quality responses.
2. Ensure compliance with established customer service standards and protocols.
3. Identify and implement opportunities for enhancing customer satisfaction and operational efficiency.
Qualifications:
Experience in managing customer service teams and a strong understanding of customer relations principles are essential for success in this role.
