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Customer Service Manager
1 month ago
We are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our self-storage facilities.
Key Responsibilities- Provide excellent customer service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
- Conduct daily storage unit inspections to ensure inventory and availability, and make recommendations to customers on storage solutions.
- Audit cash drawers and make bank deposits, ensuring accurate and timely financial transactions.
- Assist with customer payments and collections, and make reminder calls as needed.
- Perform cleaning and maintenance tasks, including sweeping and mopping interior areas and maintaining exterior grounds and curb appeal.
- 1-2 years of customer service experience in a sales or retail environment.
- Valid driver's license and reliable transportation.
- Ability to lift up to 35 pounds and walk in/outdoors for up to 50% of the workday.
- Competitive hourly rate.
- Opportunities for career growth and advancement.
- Flexible scheduling and mileage reimbursement.