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E-Commerce Support Specialist

3 months ago

Albany, New York, United States Kiwi Experience Full time

Online Retail Assistant - Full Time

We are seeking a dedicated Online Retail Assistant to enhance our customer service experience at Kiwi Experience. This full-time position involves managing online customer orders and supporting retail operations as needed.

Key Qualifications:

  • Experience in RV, Camping, or Marine sectors is a plus.
  • Excellent communication and interpersonal skills to foster quick relationships.
  • Strong numerical abilities.
  • A positive attitude and a sense of humor, along with the ability to collaborate effectively within a team.
  • Availability to work weekends and flexibility to adjust workdays as necessary.

Main Responsibilities:

  • Deliver exceptional customer service through various channels including phone, email, website chat, and in-store interactions.
  • Efficiently pick, pack, and dispatch online orders to customers.
  • Take ownership of your training to become proficient in Kiwi Experience's products and online systems.
  • Assist in-store operations as required.

At Kiwi Experience, we pride ourselves on providing outstanding customer experiences through our renowned services. We are committed to fostering personal and professional growth within our team. If you are enthusiastic about contributing to a dynamic team and are looking for a rewarding challenge, we encourage you to consider this opportunity.