Front Desk Representative

2 weeks ago


Oxford, Alabama, United States Candlewood Suites Full time
Job Overview

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Candlewood Suites. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.

Key Responsibilities
  • Assist guests with their needs and requests in a professional and courteous manner.
  • Process guest check-ins and check-outs efficiently and accurately.
  • Answer phone calls and respond to guest inquiries in a timely manner.
  • Make reservations, take messages, and relay information to other departments as needed.
  • Maintain a clean and organized front desk area, including restocking supplies and performing daily tasks.
  • Provide guests with information about hotel amenities, services, and local attractions.
  • Resolve guest complaints and issues in a professional and timely manner.
Requirements
  • High school diploma or equivalent required.
  • Previous hotel customer service experience preferred.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.
Benefits
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Free uniforms and name tags.
  • Discounts on hotel stays and services.
  • Medical insurance and other benefits.


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