Hotel Night Auditor

4 weeks ago


Oxford, Maine, United States Oxford Casino Hotel Full time
Job Title: Hotel Front Desk Agent - Night Audit

Join Oxford Casino Hotel as a Hotel Front Desk Agent - Night Audit and contribute to the success of our team by providing exceptional customer service to all guests and team members.

Key Responsibilities:
  • Adhere to all Standard Operating Procedures (SOPs) and maintain a positive demeanor for all guests and team members.
  • Check guests in and out of the hotel efficiently while providing excellent customer service.
  • Process transactions associated with guests' stays, including reconciling all guest folios and identifying and fixing errors.
  • Perform nightly audits for the hotel and ensure that all items are correct in the reservation process and while checking guests in and out.
  • Sell items from the retail gift shop and maximize sales revenues through up-selling and marketing promotions.
  • Communicate with housekeeping and other casino departments to meet guest needs.
  • Complete assigned checklists and projects, and demonstrate understanding of hotel operations.
  • Provide the highest quality of service and hospitality, and use Visual One proficiently.
  • Report to the Hotel Front Desk Manager and Supervisor, and maintain confidentiality and security of relevant information.
Requirements:
  • High School Diploma or equivalent.
  • Minimum of one (1) year prior experience in guest service capacity.
  • Ability to multi-task, remain calm, and find solutions to challenges.
  • Basic math and spelling skills to accurately handle cash and process sales transactions.
  • Ability to communicate effectively, written, verbal, and with body language.
  • Prior hotel computer point of sale experience preferred.
Physical Demands and Work Environment:

The Hotel Front Desk Agent - Night Audit must be able to stand for long periods of time, stay positive and calm to effectively ensure 100% guest satisfaction, especially during high volume times. They must also be able to assist guests with moving luggage, accessing wheelchairs, which includes lifting up to 40lbs, and frequently lift and carry office supplies a minimum of 25lbs.


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