Front Desk Representative

2 weeks ago


Oxford, Alabama, United States Candlewood Suites Full time
Job Title: Night AuditorJob Summary:

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Candlewood Suites. As a Night Auditor, you will be responsible for ensuring the accuracy and security of guest information, as well as providing exceptional customer service to our guests.

Key Responsibilities:
  • Assist guests with their needs and requests in a professional and courteous manner.
  • Gain a thorough understanding of the front desk operating system and ensure its efficient operation.
  • Process guest check-ins and check-outs, as well as handle phone calls and messages in a timely and professional manner.
  • Responsible for maintaining the cleanliness and organization of the work area.
  • Provide guests with information about local attractions, restaurants, and hotel facilities.
  • Resolve guest issues and complaints in a timely and professional manner.
  • Perform nightly audits and ensure the accuracy of guest accounts and reports.
  • Participate in property walks and ensure the hotel's appearance and cleanliness meet our high standards.
  • Assist with laundry duties, including washing, drying, folding, and placing clean linen in designated areas.
Requirements:
  • 1 year of experience in a hotel or hospitality setting, preferably in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Basic knowledge of hotel operating systems and software.
  • Ability to lift up to 50 pounds and stand for long periods of time.
  • High school diploma or equivalent required.
Benefits:
  • Competitive salary and bonus program.
  • Medical insurance and paid time off.
  • Training and development opportunities.
  • Direct deposit and employee discounts.
Work Environment:

As a Night Auditor, you will be working in a fast-paced hotel environment, interacting with guests and colleagues in a professional and courteous manner. You will be required to work a variety of shifts, including nights, weekends, and holidays.

Physical Demands:

The duties of this role require the ability to stand, move, walk, bend, and stoop for up to 8 hours per day. You will also be required to lift up to 50 pounds and push, pull, and move objects as needed.



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