Front Desk Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Candlewood Suites. As a Night Auditor, you will be responsible for ensuring the accuracy and security of guest information, as well as providing exceptional customer service to our guests.
Key Responsibilities:- Assist guests with their needs and requests in a professional and courteous manner.
- Gain a thorough understanding of the front desk operating system and ensure its efficient operation.
- Process guest check-ins and check-outs, as well as handle phone calls and messages in a timely and professional manner.
- Responsible for maintaining the cleanliness and organization of the work area.
- Provide guests with information about local attractions, restaurants, and hotel facilities.
- Resolve guest issues and complaints in a timely and professional manner.
- Perform nightly audits and ensure the accuracy of guest accounts and reports.
- Participate in property walks and ensure the hotel's appearance and cleanliness meet our high standards.
- Assist with laundry duties, including washing, drying, folding, and placing clean linen in designated areas.
- 1 year of experience in a hotel or hospitality setting, preferably in a front desk or customer service role.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Basic knowledge of hotel operating systems and software.
- Ability to lift up to 50 pounds and stand for long periods of time.
- High school diploma or equivalent required.
- Competitive salary and bonus program.
- Medical insurance and paid time off.
- Training and development opportunities.
- Direct deposit and employee discounts.
As a Night Auditor, you will be working in a fast-paced hotel environment, interacting with guests and colleagues in a professional and courteous manner. You will be required to work a variety of shifts, including nights, weekends, and holidays.
Physical Demands:The duties of this role require the ability to stand, move, walk, bend, and stoop for up to 8 hours per day. You will also be required to lift up to 50 pounds and push, pull, and move objects as needed.
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