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IT Project Manager

2 months ago

Morristown, Tennessee, United States CIE Tours Full time
About the Role

CIE Tours is seeking a highly skilled IT Project Manager to oversee and drive the successful delivery of various technical projects. As a key member of our team, you will be responsible for managing diverse technical projects, ensuring they are delivered on time, within scope, and within budget.

Key Responsibilities
  • Project Management & Methodology Implementation:
    • Develop and enforce detailed project plans, including scope, schedule, resources, and deliverables.
    • Implement and sustain a standardized project management methodology across CIE Tours to enhance consistency, efficiency, and best practices.
    • Coordinate cross-functional teams and stakeholders to achieve project milestones and objectives.
    • Prepare and deliver regular updates, status reports, and presentations to stakeholders.
  • System Implementations, Major System Changes & Security:
    • Oversee projects related to technology systems ensuring alignment with business requirements and technical specifications.
    • Manage desktop, server, and network upgrades and changes, minimizing disruption to business operations and evaluating risks to provide effective solutions.
    • Ensure all technical projects comply with security standards and industry regulations, collaborating with IT security teams to address and resolve security concerns.
  • Process Improvement:
    • Identify opportunities for process improvements and implement best practices to enhance project efficiency and effectiveness.
    • Monitor and report on project performance metrics, taking corrective actions as needed to address any issues.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Proven experience (3+ years) as a Technical Project Manager, with a successful track record of managing and delivering complex technical projects.
  • Strong understanding of system integrations, ERP platforms, and managing major system changes.
  • Excellent project management skills, including proficiency with project management tools such as ServiceNow, JIRA, Microsoft Teams, OneNote, Smartsheet and Microsoft Project.
  • Knowledge of security standards and compliance requirements relevant to IT projects.
  • Experience in implementing and maintaining project management methodologies.
  • Exceptional communication and interpersonal skills, with the ability to manage stakeholders at all levels effectively.
  • PMP, PRINCE2, or similar project management certification is preferred.
  • Hands-on experience with Salesforce, Zendesk, Drupal CMS, and Softrip a plus.