Clerical Support Specialist
6 days ago
This is a moderately complex bilingual (Spanish) clerical position that provides administrative support to caseworkers and supervisory staff. The successful candidate will be responsible for answering phones, distributing incoming mail, scanning, filing, ordering supplies, data entry, and providing assistance at the Department of Human Services (DHS) lobby reception window answering questions and problem solving.
Key Responsibilities- Assist caseworkers and supervisory staff with administrative tasks
- Answer phones and respond to inquiries
- Distribute incoming mail and packages
- Scan and file documents
- Order supplies and maintain inventory
- Perform data entry and maintain accurate records
- Provide assistance at the DHS lobby reception window
- Assist with interpretation and translation of documents English/Spanish
- Attend computer and other human services related trainings
- Act as the computer tech aide for the Integrated Services unit
- Attend, dictate, type, and distribute minutes from the bi-monthly Crisis Intervention meetings and other meetings as needed
- Update the county KEA data base system with assigned case manager's names, as well as the active and closure dates for the Integrated Services unit
- Complete DPW billing for Crisis Intervention
- Assist with data collection for Integrated Services and/or Crisis Intervention/I&R
- Scan documents to the county CPR-Web data base system for the Integrated Services unit and Crisis Intervention
- Minimum of six months as a Clerk Typist 1 and educational development to the level of eighth grade
- Completion of a high school business curriculum which included at least one typing course
- Any combination of equivalent experience and training
- Ability to read, write, and speak in Spanish
- Must meet the PA residency requirement
- Must pass a background investigation
Full-time employment. Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
This position falls under the provisions of the Child Protective Services Law. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
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